SHIPPING

When will my order ship? 

Once we receive your order, it generally takes about 1-2 business days for our fulfillment team in Romeo, Michigan to process and hands it off to USPS. From there, it generally takes about 3-6 business days for USPS to deliver. Once orders are handed off to USPS, Brush-Baby is not responsible for any lost, stolen, or damaged items.

Please note that while we've worked with our shipping carriers in advance to determine when you should place your order to arrive in time for Christmas, we do anticipate that there may be shipping delays and can't 100% guarantee that it will arrive by December 24th.

I entered the wrong shipping information. How can I change it? 

Oh no! Email your order number and full name through our contact form as soon as possible so we can get access your order and fix your shipping info before your order is shipped.

Once your order is shipped, we are unable to make any changes to the shipping information and are not responsible for orders sent to the wrong address or orders lost due to address mistakes. 

RETURN POLICY

Returns & Refunds

We are happy to accept returns of unused items in their original packaging within 7 days of the delivery date. For sanitary reasons, we can not accept any used items (no, not even if it was used only once). 

All issued refunds will be for the item’s purchase price only. Shipping charges will only be refunded if your product is defective. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect, warranty claim or defective item, etc.).

You will be notified once the returned item is received. Brush-Baby reserves the right to deny any returns if the item does not meet our requirements and we are not responsible for any lost returns.

Exchanges (if applicable) & Warranty Claims

SHIPPING

When will my order ship? 

Once we receive your order, it generally takes about 1-2 business days for our fulfillment team in Romeo, Michigan to process and hands it off to USPS. From there, it generally takes about 3-6 business days for USPS to deliver. Once orders are handed off to USPS, Brush-Baby is not responsible for any lost, stolen, or damaged items.

Please note that while we've worked with our shipping carriers in advance to determine when you should place your order to arrive in time for Christmas, we do anticipate that there may be shipping delays and can't 100% guarantee that it will arrive by December 24th.

I entered the wrong shipping information. How can I change it? 

Oh no! Email your order number and full name through our contact form as soon as possible so we can get access your order and fix your shipping info before your order is shipped.

Once your order is shipped, we are unable to make any changes to the shipping information and are not responsible for orders sent to the wrong address or orders lost due to address mistakes. 

RETURN POLICY

Returns & Refunds

We are happy to accept returns of unused items in their original packaging within 7 days of the delivery date. For sanitary reasons, we can not accept any used items (no, not even if it was used only once). 

All issued refunds will be for the item’s purchase price only. Shipping charges will only be refunded if your product is defective. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect, warranty claim or defective item, etc.).

You will be notified once the returned item is received. Brush-Baby reserves the right to deny any returns if the item does not meet our requirements and we are not responsible for any lost returns.

Exchanges (if applicable) & Warranty Claims