SHIPPING
When will my order ship?
Once we receive your order, it generally takes about 1-2 business days for our fulfillment team in Romeo, Michigan to process and hands it off to USPS. From there, it generally takes about 3-6 business days for USPS to deliver. Once orders are handed off to USPS, Brush-Baby is not responsible for any lost, stolen, or damaged items.
Please note that while we've worked with our shipping carriers in advance to determine when you should place your order to arrive in time for Christmas, we do anticipate that there may be shipping delays and can't 100% guarantee that it will arrive by December 24th.
I entered the wrong shipping information. How can I change it?
Oh no! Email your order number and full name through our contact form as soon as possible so we can get access your order and fix your shipping info before your order is shipped.
Once your order is shipped, we are unable to make any changes to the shipping information and are not responsible for orders sent to the wrong address or orders lost due to address mistakes.
RETURN POLICY
Returns & Refunds
We are happy to accept returns of unused items in their original packaging within 7 days of the delivery date. For sanitary reasons, we can not accept any used items (no, not even if it was used only once).
All issued refunds will be for the item’s purchase price only. Shipping charges will only be refunded if your product is defective. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect, warranty claim or defective item, etc.).
You will be notified once the returned item is received. Brush-Baby reserves the right to deny any returns if the item does not meet our requirements and we are not responsible for any lost returns.
Exchanges (if applicable) & Warranty Claims
Brush-Baby offers a 2-year warranty on all products. We only replace items if they are defective or damaged. We cover the shipping on all warranty claims. If you need to
make a warranty claim, please send us an email through our
contact form for claim instructions.
For exchanges, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
