Exchanges (if applicable) & Warranty Claims
Brush-Baby offers a exclusive 2-year warranty on all products. We only replace items if they are defective or damaged. We cover the shipping on all warranty claims. If you need to make a warranty claim, please send us an email through our contact form for claim instructions.
For exchanges, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Returns & Refunds
We are happy to accept returns of unused items in their original packaging within 7 days of the delivery date. For sanitary reasons, we can not accept any used items (no, not even if it was used only once). All issued refunds will be for the item’s purchase price only.
Shipping charges will only be refunded if your product is defective. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect, warranty claim or defective item, etc.).
You will be notified once the returned item is received. Brush-Baby reserves the right to deny any returns if the item does not meet our requirements and we are not responsible for any lost returns.